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Call Centre Services

When you subscribe to officeXchange™, you can make use of a range of call centre services (on a 'pay as you go' basis) - customised to support your exact business requirements.

These extend from simple call answering and mail forwarding to sophisticated order entry, credit card processing, 24/7 helpdesk support, and media response - amongst other business critical support services.

Advanced technology links your live service directly to your online workspace, which means that every call or piece of correspondence our live operators receive for your business is immediately logged for your retrieval online. What's more you can log in at anytime, and from anywhere, to update your service instructions whenever your circumstances change.

Diary Management & Office Support
Diary management, translation, transcription, bookings, travel arrangements, document preparation, number sourcing and data capture.

24/7 Telephone Answering
Personalised greeting, professional receptionists, reception services, multi-site cover, short term peaks, holiday cover, weekend openings, call 'patching' to individual staff members, message taking, stockist's locations and media response.

Call Centre
24/7 live operation, outsourcing, media response, order taking, high and low volume call handling campaigns, web-based data capture, VPN linking, IVR Integration.

Contact Centre
Mortgage & loan enquiries and applications, claims lines, customer service, product advice and support, help desk, information lines.

Media Response
PR response lines, product support, product recall, 24 hour advertising response, charity donation lines, brochure requests, competition lines.

Order Entry
Mail order, credit card processing, PSP integration, charity donation lines and fulfillment.

24-7 Help Desk & Call Outs
Rota management, escalation procedures, disaster recovery. Specialists to the refrigeration, lift and escalator, security, facilities management and IT industries.

Automated Call Handling
IVR system, voicemail, and live call centre integration, data capture, transcription, multilingual. Ideal for brochure requests, donation lines, competition lines, voting and destination routing.

Whatever your requirements, you can be sure that our operators will handle your business enquiries like they are our own. Operators receive ongoing training to ensure that they are equipped to handle calls at all levels, and, where required, are specifically trained in your business background.

For more information regarding Call Centre Services, submit the form below and one of our consultants will contact you.
Alternatively, contact us on + 44 (0) 207 514 9903.

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4Business is the trade name of OCRA (London) Limited, registered in England & Wales No 02308186 registered address: Office 3.05, 1 King Street, London, EC2V 8AU, United Kingdom